Spinbos Document Upload: Format and Size Rules
Submitting documents for verification is a standard and crucial step at any reputable online casino. At Spinbos, this process is designed to be secure and efficient, ensuring your account is verified quickly so you can focus on playing. This guide provides a detailed, step-by-step walkthrough of the document upload process at Spinbos casino, including accepted formats, size limits, and solutions to common problems.
Why Spinbos Requires Document Verification
Know Your Customer (KYC) procedures are a legal requirement for licensed gambling operators. Spinbos must verify the identity and age of its players to prevent fraud, money laundering, and underage gambling. This process protects both you and the platform. It is typically triggered when you make your first withdrawal request or after depositing a certain amount. Completing it promptly is the key to accessing your winnings without delay.
Accepted Document Types and Formats
Spinbos requires a few key documents to verify your identity, address, and payment method. Each file must be uploaded in a specific digital format. The casino accepts common image and document formats to make the process convenient. Below is a table outlining exactly what you need to provide.
| Document Purpose | Accepted Examples | Required Formats |
|---|---|---|
| Proof of Identity | Passport, Driver’s License, National ID Card | JPG, PNG, PDF |
| Proof of Address | Utility bill, Bank statement, Tax document (issued within last 3 months) | JPG, PNG, PDF |
| Proof of Payment Method | Photo of credit card (first 6 & last 4 digits visible), e-wallet account screenshot | JPG, PNG |
Step-by-Step Upload Guide
Follow these clear steps to navigate the verification process smoothly on the Spinbos platform.
- Log in to your Spinbos account and navigate to your account settings or ‘Verification’ section.
- You will see separate upload fields for Proof of Identity, Proof of Address, and Proof of Payment Method.
- Click ‘Choose File’ for the first category and select the correct file from your device.
- Ensure the document is clear, all four corners are visible, and all text is legible.
- Repeat the process for each required document type.
- Once all files are attached, click the ‘Submit for Verification’ button.
You will receive an email confirmation that your documents have been received. The verification team usually reviews submissions within 24-48 hours. You can check the status in your account dashboard.
File Size and Quality Requirements
To ensure your documents are processed without technical issues, adhere to these specific technical requirements. A blurry or cropped photo is the most common reason for a verification rejection.
- Maximum File Size: 5 MB per file. If your file is larger, use a free online tool to compress it before uploading.
- Image Quality: Documents must be high-resolution and completely legible. Avoid glare and shadows.
- File Integrity: Upload the entire document. For a PDF, this means all pages. For an ID card, both the front and back may be required as separate uploads.
Troubleshooting Common Upload Problems
Even with the right documents, you might encounter a hiccup. Here’s how to solve frequent issues:
Error Message: “File format not accepted.” Double-check that your file is a JPG, PNG, or PDF. If it is another format (like HEIC from an iPhone), convert it to a JPG first.
Error Message: “File too large.” Use a compression website or tool to reduce the file size below the 5 MB limit without significantly sacrificing quality.
Verification Rejected: If your submission is rejected, check your email for a message from the Spinbos support team. It will specify the reason (e.g., “document expired,” “address proof not accepted,” “image unclear”). Simply correct the issue and re-upload the corrected file. For further assistance, you can always contact support directly at spinbos.casino.
How Verification Affects Your Spinbos Bonus
It’s important to understand that you cannot withdraw funds won from a Spinbos bonus until your account is fully verified. This is standard practice and is outlined in the bonus terms and conditions. The wagering requirements on your Spinbos free spins or other Spinbos no deposit offer must be met, and then your account must be verified before a withdrawal is processed. Always check the specific terms associated with any Spinbos promo code you use to be aware of all requirements.